Click and collect allows you to place your order online and pick it up in store. This service is available at SARTORE Flagship.
Customers will only see the pickup option if they meet the following requirements:
- All products in the cart are eligible for pickup.
- All products are available at a pick-up location.
FAQ
CLICK AND COLLECT
What does this really mean?
How does it work?
1. Select a product
Choose the pickup option when checking out. We will display the store address where your order can be picked up.
2. Wait to hear from us
We will notify you within 24 hours (business days) via a “ready for pickup” email when your item is ready and waiting for you at the store.
3. Get your order
Once you receive your ready for pickup email, head to the store to pick up your items. Please bring your order confirmation and ID.
Items will be held for 3 business days after receiving your “ready for pickup” email.
Withdrawals can be made from Monday to Saturday, from 11 a.m. to 7 p.m. If you are unable to do so, please contact us eshop@sartore.fr or +33 1 42 65 55 91
How long does it take to pick up my order?
Orders are held for seven working days.
What happens if I don't pick up my order?
If you do not pick up your order within the pickup window, the order will be automatically cancelled and your refund will be completed via the original payment method.
Can I cancel my in-store pickup?
If necessary, you can cancel your in-store pickup order by contacting us as soon as possible.
RETURN AND EXCHANGE
How to return or exchange an item?
SARTORE provides high quality products. However, if you are not satisfied with your purchase, we promise to refund you. You have 14 days from receipt of the product to return it to us.
To do this, please follow the instructions on the following pages:
- Use the return label provided to return your package.
- Include a copy of your invoice in the package.
- Please be careful when trying on your purchases and return them in the same condition you received them.
- Shoes and accessories must be returned with the original boxes, dust bags, and placed in a protective outer box for shipping. When trying on shoes, be careful not to mark the soles or damage the shoe box.
Once your request is accepted, place the return label you received with your package on the outside of the package and close the box.
Return from France:
Use the prepaid Colissimo label to return your items to us. Drop off your package at the Post Office or a relay point. Your refund will be credited to the original payment method.
Return from international:
Contact DHL to arrange a pick up or drop off the parcel at their nearest pick up point. Customs fees may apply if the return is coming from outside the EU. Your refund will be credited to the original payment method.
SARTORE does not handle exchanges directly.
We ask you to return the merchandise for a refund and place a new order for the preferred item(s) as soon as possible. If this is not clear, please do not hesitate to contact our customer service team to help you facilitate the return via Tel: +33 1 42 65 55 91 or email: eshop@sartore.fr
If it appears that the items have been worn, washed or are not
original condition, we will not be able to validate the return.
All returns that do not comply with our policy will be refused and returned to the sender at their expense. In this case, if the customer does not pick up or refuses their package, no refund will be made.
Can I cancel or change my order?
Changing or canceling an order is possible as long as the merchandise has not yet entered the packaging or shipping phases. To do so, please contact our customer service team as soon as possible, this will help facilitate changes before the order enters the shipping queue by email: eshop@sartore.fr or call: +33 1 42 65 55 91
If your package has entered the shipping process, you have 14 days from receipt of the product to return it to us following the return procedure.
When will I receive my refund?
Payment by credit card
According to our payment provider, the refund takes an average of 2 to 5
working days. This delay can be extended to several days depending on interbank delays (up to 3 weeks). These few cases are unfortunately beyond our control.
If the payment has not yet been captured and the order is cancelled, customers will normally not see the authorization appear as a charge on their account.
The authorization will disappear within 7 days. It is not possible on our side to cancel an authorization.
SHIPPING AND TAXES
Are duties and taxes included?
Taxes
Our prices are mentioned in euros VAT included, without shipping costs.
All products shipped outside the European Union will be sold exclusive of VAT. Customs duties and other fees are automatically calculated at checkout.
When will I receive my order?
Once your purchase is complete, a confirmation email will be sent to the address you provided us.
Once your order is placed, a standard processing time of up to 3 business days on average is required before the order is shipped. Orders placed after 5pm (CET) may be processed the next business day. Orders placed on weekends and public holidays will be processed from 10am (CET) on the next business day. During peak periods, processing times may exceed 2 business days.
Depending on your location, delivery will normally take 2-7 business days from dispatch.
When shipping the package(s), we will provide you with the tracking number by email. You will then be able to track your purchases via our carrier's website. Orders are processed and shipped Monday to Friday between 10am and 5pm.
Please keep in mind that our shipping times should be used as a guide only and are based on Dispatch time.
CONTACT US
CONTACT US
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