1.1. Identity of the Client

The Customer may place an order on the Site provided that he has legal capacity and has a permanent address.

1.2. Products ordered

The essential characteristics of the products are presented on the Site. Each product page contains for the product concerned a description, the available sizes, the material. The images and/or colors of the products offered for sale on the Site may however not correspond to the real colors due to the effect of the Internet browser and/or the screen used by the Customer. SARTORE cannot be held responsible for non-substantial errors that could affect the characteristics of the products. However, the photographs and other reproductions of the products are only indicative and have no contractual value. Any order by the Customer constitutes acceptance of the prices and products selected.

1.3. Order process

The ordering process is as follows: Selection of products from the online catalog presented on the Site and addition to the basket; Validation of the contents of the basket; Selection of the delivery method and indication of the delivery address or choice of a date and time for collection in store; Identification of the Customer by his email address and password if the Customer has a customer account or creation of a customer account if the Customer does not have one at the time of ordering by entering his name, first name, email address and password; Verification of the elements entered; Acceptance of the General Conditions of Sale; Selection of the payment method, the billing address, and completion of the payment via the encrypted and secure online payment service. The Customer will be able to view the details of their order and its total price during these different stages and correct any errors, before confirming it to express their acceptance. The Customer will then receive electronically and without delay a confirmation of the registration of the order and acceptance of payment by an email entitled "Registration of your order". This email is confirmation of SARTORE's acceptance of the order. The sales contract is concluded between SARTORE and the Customer as of the sending of this email by SARTORE. Once the sales contract is concluded, SARTORE will take charge of the Customer's order. SARTORE undertakes to honor orders received via the Site only within the limit of available stocks. In the event of unavailability of one or more product(s) ordered, SARTORE undertakes to inform the Customer as soon as possible after registration of the order, and where applicable, to reimburse the Customer no later than 14 days following payment for the unavailable product. In the event of unavailability of all the products in the order, the order will then be automatically cancelled. In the event of unavailability of part of the products in an order, the remainder of the order will be shipped. SARTORE reserves the right to cancel or refuse any order for any legitimate reason, in particular relating to the availability of the products, a problem concerning the order received, an abnormal order, an order which in its eyes presents any form of risk, a foreseeable problem concerning the delivery to be made, or a dispute, such as a failure to pay, relating to a previous order. In this case, SARTORE will inform the Customer as soon as possible after registration of the order, and will reimburse the Customer within 14 days following payment of the sums paid.

1.4. Reservation of ownership

SARTORE retains ownership of the products until full payment of the order, i.e. until the actual collection of the price of the order by SARTORE. SARTORE will be entitled to refuse any order exceeding the number of authorized products, i.e. 5 items.

1.5. Proof of order

The archiving of purchase orders and invoices is carried out in accordance with Article 11 hereof on a reliable and durable medium so as to correspond to a faithful and durable copy in accordance with Article 1348 of the Civil Code.

payment of the Customer's order constitutes signature and express acceptance of the sale, including its price.

Payment of the order price is made by bank card: Visa, MasterCard or Carte Bleue, Amex, Apple Pay.

Credit card details (e.g. card number, expiry date, etc.) are collected and transferred by means of an encrypted protocol to Société Générale providing the services related to remote electronic payment, without third parties being able to access them under any circumstances. Such information will never be used by SARTORE, except to complete the procedures related to the Customer's purchase or to issue refunds in the event of possible return of the products or if it is necessary to prevent or report to the police the occurrence of fraud on the Site.

SARTORE undertakes to comply with the legal provisions applicable to the protection of personal data with regard to the information communicated by the Customer for the purpose of payment of the price.

The Customer guarantees that he is fully authorized to use the payment card for the payment of his order and that this card gives access to sufficient funds to cover all costs resulting from this order.

SARTORE reserves the right to verify the personal data communicated by the Customer and to adopt all measures deemed necessary to verify that the person whose bank account is debited is indeed the one who placed the order, in order to avoid any fraudulent payment.

This verification may take the form of a request, sent by email, for proof of identity and/or address and/or banking documents (RIB or canceled check).

The Customer's failure to respond to a request of this type within 8 days following the request made by SARTORE will automatically result in the cancellation of the order in question, without any possibility of subsequent complaint.

In accordance with Article L. 132-2 of the Monetary and Financial Code, the commitment to pay given by means of a payment card is irrevocable.

By providing the credit card details, the Customer agrees that SARTORE will proceed with the secure transaction. The Customer thus authorizes in advance his bank to debit his account upon seeing the records or statements transmitted by SARTORE, even in the absence of invoices signed by the cardholder.

Authorization to debit the Customer's account is always given for the price of the order as invoiced by SARTORE.

The transaction is immediately debited from the Customer's bank card after verification of the card details, upon receipt of the debit authorization from the company issuing the bank card used by the Customer.

In the event that, for whatever reason (opposition, refusal by the issuing center, etc.), the debit of the sums owed by the Customer proves impossible, the order will not be recorded by SARTORE and will therefore not be honored.

SARTORE allows the Customer, via the Site, to make an appointment at the SARTORE store located at 3 rue du faubourg Saint-Honoré – 75008 Paris.

To do this, the Customer clicks on the “ The Shop ” tab on the home page of the Site then completes the “ Make an appointment in our shop ” form by providing their surname, first name, email address, telephone number and selecting an appointment date and time from those offered by SARTORE from Monday to Friday from 11:30 a.m. to 6:30 p.m. except for exceptional closures and public holidays.

5.1 Delivery terms

The product ordered by the Customer is shipped to the delivery address indicated by the Customer when ordering.

Shipments to mainland France are made by Colissimo, with usual delivery times of two working days from delivery of the package by SARTORE.

Shipments to other countries are made by DHL, whose usual delivery times are two working days from the delivery of the package by SARTORE.

International shipments are made by Global-E. For more information please follow this link .

SARTORE cannot be held responsible for any problems and/or anomalies occurring during transport.

5.2 Delivery costs

Shipping costs are charged according to the weight of the order and the country of delivery. They are calculated automatically before validation of the order.

For more information on delivery costs and times, you can consult the DHL website ( www.dhl.com ) and Coliposte ( www.coliposte.net ).

5.3 Delivery time

SARTORE undertakes to make its best efforts to deliver the products ordered within the timeframes announced on the Site. If nothing prevents the satisfaction of the order, the Customer will receive an email entitled " Shipping of your order " to confirm the sending of the products by SARTORE.

Generally, a maximum period of five (5) working days from confirmation of the order by SARTORE is necessary to prepare and ship the order, excluding sales and special operations.

However, this deadline is simply indicative insofar as delivery times may vary depending on the availability of the products ordered or in the event of force majeure, particularly in the event of a strike or social unrest.

In order for these deadlines to be respected, the Customer must ensure that they have provided accurate and complete information regarding the delivery address (such as: street number, building number, staircase number, access codes, names and/or intercom numbers, etc.).

In the event that the products ordered have not been delivered within 20 days from the delivery date scheduled when ordering, and if this delay is not due to a case of force majeure, the Customer may terminate the sale by sending a registered letter with acknowledgement of receipt to the following address: SARTORE, Customer Service, 3 rue du Faubourg Saint-Honoré, 75008 PARIS.

In the event that the order has not yet been shipped when SARTORE receives the resolution of the sale, the delivery will be cancelled and the Customer will be reimbursed for the price paid for the order within fourteen clear days. In the event that the order has already been shipped when SARTORE receives the notification of the resolution of the sale, SARTORE will reimburse the price paid and the return costs incurred by the Customer within fourteen days following receipt of the return of the refused package or returned complete and in its original condition .

However, in the event of delay and/or non-delivery due to the address provided by the Customer and in particular in the event of a false or incorrect address or to which delivery proves to be impossible, the Customer may not request the cancellation of the sale and SARTORE may in no case be held responsible for said delay.

5.4 Delivery made

Each delivery is deemed to have been made upon delivery of the products ordered to the Customer, in particular by the carrier, as evidenced by the control system used, such as the delivery tracking system.

In accordance with the provisions of Article L.121-19 of the Consumer Code, the Customer will receive, upon delivery, an invoice detailing the price of the products ordered and, where applicable, the delivery costs charged to him as well as a return form allowing him to exercise his right of withdrawal and obtain a refund for the products or to exchange them.

The Customer is expressly informed that it is their responsibility, upon delivery of the package, to check its general condition (damage, damaged package, etc.) as well as its contents and to ensure that it complies with their order (number, etc.). If this is not the case, it is the Customer's responsibility to issue the reservations and complaints they deem necessary, or even to refuse the package, when the package is clearly damaged upon delivery. Said reservations and complaints must be addressed to the carrier either directly on the delivery note or by registered letter with acknowledgement of receipt within three working days following the date of delivery of the products, specifying the package number, the reasons for the complaint and, where applicable, attaching a copy of the package delivery slip. The Customer must also send a copy of this letter to SARTORE within the same period.

No delivery dispute will be accepted after this period. The Customer must also ensure that the products delivered to him correspond to the order placed by him on the Site. In the event of non-compliance, the Customer must inform SARTORE by email to eshop@sartore.fr and return the products to the address indicated and under the conditions of Article 6.

5.5. Collection of products in store

As an alternative to stipulations 5.1 to 5.4 above, the Customer may decide when ordering to prefer to collect the products purchased from the SARTORE store located at 3 rue du faubourg Saint-Honoré – 75008 Paris.

In this case, when ordering, the Customer chooses a date and time of withdrawal from those proposed by SARTORE. The Customer has a period of 7 days from the chosen withdrawal date to withdraw his order upon presentation of the order confirmation sent by email by SARTORE.

After this period, the Order will be cancelled and SARTORE will be fully entitled to put the product back on sale. The Customer will then be reimbursed for the price of the order within fourteen clear days.

6.1 Withdrawal period

The Customer has a legal period of 14 clear days from the date of receipt or withdrawal of the products to exercise his right of withdrawal and request the exchange or reimbursement of all or part of his order without having to provide reasons or pay penalties.

If this period of 14 clear days expires on a Saturday, Sunday or public holiday, it is extended until the next working day.

The Customer having exercised his right of withdrawal must return the product(s) within the aforementioned period, in its/their original packaging in good condition.

Failing this, SARTORE reserves the right to refuse to exchange or refund the product(s).

According to article L221-28 of the consumer code, the right of withdrawal cannot be exercised, unless the parties have agreed otherwise, for contracts for the supply of goods made to the consumer's specifications or clearly personalized.

The Customer's attention is therefore drawn to the fact that the right of withdrawal is not applicable to sales of products personalized at his request.

6.2 Conditions of exchange and refund

The returned product(s), to be refunded or exchanged, must be returned by the Customer under the following conditions:

• new and unused;
• neither damaged nor deteriorated;
• in their original packaging;
• with the identification label attached to the returned product(s);
• accompanied by the corresponding original invoice.

Upon receipt of the package, SARTORE will judge the perfect condition of the returned merchandise.

No returns or exchanges will be accepted if the returned products have been visibly used or damaged by the Customer and/or a third party and this use or damage makes the products unfit for sale.

Any exchange or return must be made following the following instructions (these instructions are also accessible on the Site):

• Access the “Returns” section of the Site by clicking on the “RETURNS” tab on the home page of the Site
• insert your order number and associated email address;
• Select the product(s) and quantity to return, specifying the reason for the return from the options offered;
• Choose between making a return or an exchange;
• Validate your return/exchange request.

Upon receipt of the Customer's return or exchange request, SARTORE will send them an approval email.

• If the Customer's order includes several products and he wishes to return only Place the product(s) in its original condition in the package, in its original packaging, accompanied by the identification label attached to the returned product(s) as well as the corresponding original invoice; seal it securely;
• Attach the pre-printed and prepaid DLH or Colissimo return label included in the package upon delivery to the package;
• In case of return by Colissimo, go to a post office to drop off the package;

In case of return by DHL, contact DHL to schedule the collection of the package;

Returned products must be deposited at a Post Office or handed over to DHL within 14 days of the date on which the Customer received them. Beyond this, SARTORE reserves the right to refuse the return or exchange requested by the Customer even if the return/exchange procedure was initiated by the Customer before the expiry of this period.

Upon receipt of the returned products, SARTORE acknowledges receipt and confirms the refund by email. The Customer must keep proof of deposit of the package which will be given to him by La Poste or DHL. In the event of loss of the package, the exchange or refund order cannot be executed without proof of this deposit.

The Customer has a period of 30 working days from the date of deposit of his package at a Post Office or collection by DHL to make any claim relating to the return of said package. No dispute will be accepted after this period.

The Customer must send his complaint by e-mail to the address eshop@sartore.fr or by registered letter with acknowledgment of receipt sent to the following address: SARTORE, Customer Service, 3 rue du Faubourg Saint-Honoré, 75008 PARIS.

SARTORE advises the Customer to make their returns using the prepaid Colissimo or DHL labels that will have been delivered to them. Failing this, the shipping costs will remain the responsibility of the Customer, who will assume all liability in the event of loss, theft, or damage to the packages and/or products during shipping without being able to claim any reimbursement from SARTORE.

In the event of a return by a means other than those offered by SARTORE, the package will be sent to the following address: SARTORE, Customer Service, 3 rue du Faubourg Saint-Honoré, 75008 PARIS.

In the event that the terms and conditions for exercising the right of withdrawal have not been respected as indicated in this article, the Customer will not be entitled to reimbursement of the sums already paid to SARTORE. The Customer may however obtain, at his own expense, the reshipment of his products, in the condition in which they were returned to SARTORE. In the absence of payment by the Customer of the costs of reshipping the products, SARTORE may retain them, in addition to the sums already paid by the Customer for the acquisition of said products.

Products purchased online cannot be returned or refunded in SARTORE stores and corners.

6.3 Reimbursement

In the event of a refund request, SARTORE undertakes to refund the products returned after receipt of the products meeting the requirements of article 6.2, as soon as possible and at the latest within 14 days following the date on which the Customer exercised his right of withdrawal, by crediting the Customer's bank account corresponding to the bank card used for payment or by bank transfer to the account whose details will be communicated to SARTORE by the Customer.

SARTORE reserves the right to defer reimbursement until the day of receipt by SARTORE of the returned products if the latter could not take place within the aforementioned 14-day period.

6.4 Exchange

In the event of an exchange request, if the amount of the Customer's exchange order is greater than the amount of their initial order, the Customer will be contacted by telephone by SARTORE in order to make payment of the difference by telephone. The shipment of the Customer's exchange order is conditional upon the actual receipt of this payment.

If the amount of the Customer's exchange order is less than the amount of the initial order, SARTORE undertakes to reimburse the difference after receipt of the products by SARTORE, as soon as possible and at the latest within 14 days following receipt of the products by SARTORE, by crediting the Customer's bank account corresponding to the bank card used for payment or by bank transfer to the account whose details will be communicated to SARTORE by the Customer.

For any information or questions, SARTORE Customer Service can be reached by telephone from Monday to Friday at 01 42 65 55 91 (cost of a national call), by e-mail at the following address eshop@sartore.fr and by post at the following address: SARTORE, Customer Service, 3 rue du Faubourg Saint-Honoré, 75008 PARIS.

SARTORE is responsible to the Customer for the proper execution of the sales contract concluded with the Customer, it being specified that it is only bound by an obligation of means.

However, SARTORE cannot be held liable for non-performance or poor performance of the contract in the event of force majeure, the occurrence of an event attributable to the Customer or any damage inherent in the use of the Internet network, in particular a breakdown in service, an external intrusion or the presence of computer viruses on the Site.

SARTORE does not guarantee that the Site will be accessible or usable 7 days a week and 24 hours a day. Consequently, SARTORE cannot be held responsible for difficulties in accessing or temporary inability to access the Site linked to disruptions in the telecommunications network, or other technical difficulties, the Customer being informed of the complexity of global networks, and the influx, at certain times, of Internet users.

The Site contains hypertext links that may refer to other websites. SARTORE cannot be held liable for the content of these websites if they contravene the legal and regulatory provisions in force.

The Customer is expressly informed that the photographs and illustrations accompanying the products on the Site are for information purposes only and cannot, in any way, contractually bind SARTORE.

SARTORE shall not be liable in any event for loss of profits, revenue, business opportunities or for any consequential, indirect, incidental, special, exemplary or punitive damage resulting from a breach of these General Conditions of Sale, from a tort (including negligence) or from any other action, whether such damage was foreseeable or not.

In any event, SARTORE may not be held liable for any damage suffered or alleged by the Customer or third parties for an amount exceeding the amount of the disputed order.

The products offered by SARTORE on the Site are subject to the legal guarantee conditions provided for by articles L 211-4, L 211-5, L 211-12 and L 211-13 of the Consumer Code as well as by articles 1641 and 1648 of the Civil Code:

• Article L 211-4 of the Consumer Code:

“The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery.

It is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been placed under its responsibility by the contract or has been carried out under its responsibility.

• Article L 211-5 of the Consumer Code:

“To comply with the contract, the property must:

1° Be suitable for the use usually expected of a similar good and, where applicable:

- correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;

- present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling;

2° Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

• Article L 211-7 of the Consumer Code:

“Any lack of conformity which appears within six months of delivery of the goods shall be presumed to have existed at the time of delivery, unless proven otherwise;

The seller may challenge this presumption if it is not compatible with the nature of the goods or the alleged lack of conformity.

• Article L 211-12 of the Consumer Code:

“The action resulting from the lack of conformity is prescribed by two years from the delivery of the good”.

• Article L 211-13 of the Consumer Code:

"The provisions of this section do not deprive the buyer of the right to exercise the action resulting from latent defects as it results from articles 1641 to 1649 of the civil code or any other action of a contractual or extra-contractual nature which is recognized by law."

• Article 1641 of the Civil Code:

"The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them."

• Article 1644 of the Civil Code:

"In the case of Articles 1641 and 1643, the buyer has the choice of returning the item and having the price refunded, or of keeping the item and having part of the price refunded."

• Article 1648 of the Civil Code:

“The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.

In the case provided for in Article 1642-1 , the action must be brought, under penalty of foreclosure, within one year following the date on which the seller can be discharged from apparent defects or lack of conformity.

These legal guarantees apply independently of any commercial guarantee.

It is specified that the legal guarantees do not apply to normal wear and tear of the products, in the event of failure to follow maintenance advice and to damage caused by causes external to the products.

Likewise, SARTORE cannot be held responsible for the improper use and/or intensive use of the products that the Customer may make.

The Customer has a period of 3 days from delivery to make any reservations or complaints for non-conformity or apparent defect of the products delivered, by e-mail to the following address eshop@sartore.fr or by registered letter with acknowledgment of receipt to the following address: SARTORE, Customer Service, 3 rue du Faubourg Saint-Honoré, 75008 PARIS.

After this period and in the absence of compliance with the prescribed formalities, the products sold will be deemed to be compliant and free from any apparent defect and no claim may be validly accepted by SARTORE.

The Site, its contents (texts, comments, illustrations, images, logos, database, brands, source code, etc.) and all intellectual property rights attached thereto as well as all intellectual property rights relating to the products sold on the Site and their packaging and all industrial property rights held by SARTORE (hereinafter together " the Intellectual Property ") are the exclusive property of SARTORE.

Any reproduction, representation, distribution, modification or use of all or part of the Intellectual Property, by any means whatsoever and on any medium whatsoever, without the prior, written and express authorization of SARTORE is formally prohibited and liable to legal action, with the exception of those covered by the Intellectual Property Code.

The Client guarantees the accuracy of the information requested on his personal situation.

When ordering, SARTORE collects personal data that is not stored outside the European Union. This data is necessary for processing the order and may be communicated in whole or in part to SARTORE's contractual partners who are strictly involved in the execution of the order (including, but not limited to, the storer and carrier).

SARTORE will only process and use the Customer's data to the extent necessary to contact them, ensure order processing, create and manage their customer account, create and manage their access to the Site's services or carry out statistical studies.

The Customer's personal information is kept for a period which may not exceed 2 years from the Customer's last order unless the Customer:

• exercises his right to delete data concerning him, under the conditions described below;
• A longer retention period is permitted or imposed by legal or regulatory obligation.

During this period, SARTORE implements all means capable of ensuring the confidentiality and security of Customers' personal data in order to prevent their damage, deletion or access by unauthorized third parties.

Apart from the cases set out above, SARTORE undertakes not to sell, rent, transfer or give access to third parties to the Client's personal data without their prior consent, unless required to do so for a legitimate reason (legal obligation, fight against fraud or abuse, exercise of the rights of defense, etc.).

In accordance with the French Data Protection Act of 6 January 1978 and European Regulation No. 2016/679/EU of 27 April 2016, the Customer has the right to access, rectify, transfer and erase their data or to limit the processing of their data. The Customer is also entitled, for legitimate reasons, to object to the processing of data concerning them.

The exercise of these rights may be exercised, subject to the production of valid proof of identity, by contacting SARTORE at the email address info@sartore.fr .

If the Customer does not wish to receive news, solicitations (by telephone, SMS, postal mail or email) and promotional offers from SARTORE, he/she has the option to inform SARTORE via the link reserved for this purpose at the bottom of any communication, but also to modify his/her choices by modifying the parameters of his/her customer account or, where applicable, by contacting the person responsible for processing personal data SARTORE at the email address info@sartore.fr . The same applies if the Customer does not wish to receive news, invitations or promotional offers from SARTORE partners.

For any additional information or complaints, you can contact the National Commission for Information Technology and Civil Liberties (more information on www.cnil.fr ).

SARTORE declares and guarantees that it will ensure compliance with the obligations provided for by the GDPR.

12.1. NON-WAIVER

The fact that SARTORE refrains from demanding at any given time the execution of any of the stipulations of these General Conditions of Sale cannot be interpreted as constituting a waiver of the right to subsequently invoke said total or partial non-execution or to rely on said stipulation in the future.

12.2. VALIDITY OF THE GENERAL CONDITIONS OF SALE

If any provision of these general terms and conditions of sale is declared null and void in whole or in part, the other provisions and the other rights and obligations arising from these General Terms and Conditions of Sale will remain unchanged and will remain applicable.

12.3. MODIFICATION OF THE CONTRACT

Any amendment or waiver of any of the clauses of the General Conditions of Sale by SARTORE will apply from the date of their publication on the Site.

Any previous order will remain subject to the General Conditions of Sale in force on the day of said order.

The General Conditions of Sale are subject to French law.

In the event of a dispute arising from the formation, interpretation or execution of the General Conditions of Sale, an amicable solution will be sought before any legal action by submitting a complaint setting out in detail the reasons for the dispute to the attention of SARTORE, by registered letter with acknowledgment of receipt, within 10 days following the occurrence of the dispute, to the following address: SARTORE, Customer Service, 3 rue du Faubourg Saint-Honoré, 75008 PARIS.

In the absence of an amicable settlement within 30 days from the date of receipt by SARTORE of the complaint, any dispute to which the General Conditions of Sale may give rise will be submitted to the competent Parisian courts.

Under Article L. 612-1 of the Consumer Code, “Every consumer has the right to have recourse free of charge to a consumer mediator with a view to the amicable resolution of the dispute between them and a professional.”

Disputes falling within the scope of Article L. 612-1 of the Consumer Code are disputes defined in Article L. 611-1 of the Consumer Code, namely disputes of a contractual nature, relating to the execution of a contract of sale or provision of services, between a consumer and a professional. The text covers national disputes and cross-border disputes.