Terms of sale

The present general terms and conditions of sale (hereinafter the "General Terms and Conditions of Sale") govern by right and exclusively all relations between, on the one hand, the company Sartore & Compagnie, a limited liability company with a capital of 72. 72,000, registered in the Nice Trade and Companies Register under number 479 866 741, whose registered office is located at 1091 Avenue de l'Authion 06540 BREIL SUR ROYA (hereinafter referred to as "SARTORE") and, on the other hand, any consumer as defined by French law and jurisprudence, acting exclusively on his own behalf or on behalf of any third party of his choice who also has the status of consumer (hereinafter referred to as the "Client"), making a purchase via the website operated by SARTORE and accessible at the URL address www. sartore.com (hereinafter the "Site").

The General Terms and Conditions of Sale exclusively concern consumers who are natural persons and not traders. Consequently, SARTORE reserves the right not to process orders from persons other than consumers.

In accordance with the provisions of Articles L. 112-1, L. 112-2 and L. 141-1 of the French Consumer Code, these General Terms and Conditions of Sale are made available to the Customer for information purposes via a hypertext link appearing at the foot of the Site's home page.

Prior to any order, the Customer acknowledges having read these General Terms and Conditions of Sale. The Client expressly declares that he accepts, without any reservation, these General Terms and Conditions of Sale when he clicks on the "I accept the General Terms and Conditions of Sale" button when placing the order.

SARTORE reserves the right to adapt, modify or update the General Conditions of Sale at any time.

The General Terms and Conditions of Sale applicable to an order are those in force on the day of the order.

These General Terms and Conditions of Sale comply with the provisions of the Consumer Code relating in particular to the information provided to the Client, prices and conditions of distance selling.

They apply for the duration necessary for the supply of the Products, until the extinction of the guarantees and obligations owed by SARTORE.

Article 1 - ORDER

1.1 Identity of the Customer

The Client may place an order on the Site provided that he has the legal capacity and that he has a permanent address in one of the following countries Metropolitan France (including Corsica and Monaco), Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, the Czech Republic, Romania, the United Kingdom, Slovakia, Slovenia and Sweden.

1.2. Products ordered

The essential characteristics of the products are presented on the Site. Each product page contains a description of the product concerned, the sizes available and the material. However, the images and/or colours of the products offered for sale on the Site may not correspond to the real colours due to the effect of the Internet browser and/or the screen used by the Client.

SARTORE cannot be held responsible for any non-substantial errors that may affect the characteristics of the products. The photographs and other reproductions of the products are however only indicative and have no contractual value.

Any order from the Customer implies acceptance of the prices and the products selected.

1.3. Ordering process

The ordering process is as follows:

Choice of products from the online catalogue presented on the Site and addition to the basket;
Validation of the contents of the basket;
Choice of the delivery method and indication of the delivery address or choice of a date and time for collection in the shop;
Identification of the Customer by his/her email address and password if the Customer has a customer account or creation of a customer account if the Customer does not have one at the time of the order by entering his/her surname, first name, email address and password;
Verification of the information provided;
Acceptance of the General Terms and Conditions of Sale; Choice of payment method, billing address, and payment via the encrypted and secure online payment service. During these different stages, the Customer can view the details of his order and its total price and correct any errors, before confirming it to express his acceptance.

The Customer will then receive electronic confirmation of the registration of the order and acceptance of payment without delay by an email entitled "Registration of your order". This email confirms the acceptance of the order by SARTORE.

The sales contract is concluded between SARTORE and the Client as from the sending of this email by SARTORE.

Once the sales contract has been concluded, SARTORE will take charge of the Client's order. SARTORE undertakes to fulfil the orders received via the Site only within the limits of available stocks. If one or more products ordered are not available, SARTORE undertakes to inform the Client as soon as possible after the order has been recorded and, if applicable, to reimburse the Client at the latest within 14 days following the payment of the unavailable product. If all the products in the order are unavailable, the order will be automatically cancelled. In the event of the unavailability of part of the products of an order, the rest of the order will be shipped.

SARTORE reserves the right to cancel or refuse any order for any legitimate reason, in particular relating to the availability of the products, a problem concerning the order received, an abnormal order, an order that would present any form of risk in its eyes, a foreseeable problem concerning the delivery to be carried out, or a dispute, such as a payment default, relating to a previous order. In this case, SARTORE will inform the Client as soon as possible after the order has been recorded and will reimburse the Client within 14 days of payment of the sums paid.

1.4. Retention of title

SARTORE retains ownership of the products until the order has been paid in full, i.e. until SARTORE has actually received the order price. SARTORE shall be entitled to refuse any order that exceeds the number of authorised products, i.e. 5 items

1.5. Proof of the order

The archiving of order forms and invoices is carried out in accordance with article 11 of these terms and conditions on a reliable and durable medium so as to correspond to a faithful and durable copy in accordance with article 1348 of the Civil Code.

Article 2 - PRICES

The prices of the products are indicated in euros, all taxes included, excluding shipping costs (see Article 5 "Delivery").

The validity of the prices of the products offered on the Site is 24 hours from their publication on the Site.

The products will be invoiced on the basis of the prices in force on the day of the order.

SARTORE reserves the right to modify its prices at any time, but undertakes to apply the prices in force that will have been indicated at the time the Client places the order, subject to the availability of the products on this date.

The amount of the shipping costs related to the delivery of the products, depending on the method of delivery and the total weight and/or dimensions of the order, will be automatically displayed in the basket when the Customer validates the order.

The price of the order, understood as the sum of the price of the products and the shipping costs, is payable in full and in a single instalment when the order is placed.

An order can only be confirmed by SARTORE after full payment of the order price.

The customer shall bear the telecommunication costs for accessing the Internet and using the website.

Article 3 - PAYMENT

The payment of the Customer's order constitutes signature and express acceptance of the sale, including its price.

Payment of the order price is made by credit card: Visa, MasterCard or Carte Bleue, Amex, Apple Pay.

The credit card details (e.g. card number, expiry date, etc.) are collected and transferred by means of an encrypted protocol to Société Générale, which provides services related to remote electronic payment, without third parties being able to access them under any circumstances. Such information will never be used by SARTORE, except to complete the procedures related to the Client's purchase or to issue refunds in the event that the products are returned or if it is necessary to prevent or report to the police the occurrence of fraud on the Site.

SARTORE undertakes to comply with the legal provisions applicable to the protection of personal data with regard to the information provided by the Client for the payment of the price.

The Client guarantees that he/she is fully authorised to use the payment card for the payment of his/her order and that this card gives access to sufficient funds to cover all costs resulting from this order.

SARTORE reserves the right to verify the personal data provided by the Client and to adopt all measures deemed necessary to verify that the person whose bank account is debited is the person who placed the order, in order to avoid fraudulent payments.

This verification may take the form of a request, sent by email, for proof of identity and/or residence and/or bank documents (bank details or cancelled cheque).

If the Client does not respond to this type of request within 8 days of the request made by SARTORE, the order in question will automatically be cancelled, without any possibility of subsequent complaint.

In accordance with article L. 132-2 of the Monetary and Financial Code, the commitment to pay by means of a payment card is irrevocable.

By providing the credit card details, the Client accepts that SARTORE carries out the secure transaction. The Client thus authorises his bank in advance to debit his account on the basis of the records or statements transmitted by SARTORE, even in the absence of invoices signed by the cardholder.

Authorisation to debit the Client's account is always given for the price of the order as invoiced by SARTORE.

The transaction is immediately debited from the Client's bank card after verification of the card data, upon receipt of the debit authorisation from the issuing company of the bank card used by the Client.

In the event that, for any reason whatsoever (opposition, refusal by the issuing centre, etc.), the debiting of the sums due by the Client proves impossible, the order will not be recorded by SARTORE and will therefore not be honoured.


SARTORE allows the Client, via the Site, to make an appointment at the SARTORE boutique located at 3 rue du faubourg Saint-Honoré - 75008 Paris.

To do so, the Client clicks on the "The Boutique" tab on the Site's home page and then fills in the "Make an appointment in our boutique" form by entering his surname, first name, e-mail address and telephone number and selecting a date and time for the appointment from among those proposed by SARTORE from Monday to Friday from 11:30 a.m. to 6:30 p.m., except for exceptional closures and public holidays.

Article 5 - DELIVERY

5.1 Delivery methods

The product ordered by the Customer is sent to the delivery address indicated by the Customer when ordering.

Shipments to Metropolitan France are made by Colissimo, the usual delivery time for which is two working days from the date of delivery by SARTORE.

Shipments to the other countries listed in Article 1 are made by DHL, whose usual delivery times are two working days from the time the package is handed over by SARTORE.

SARTORE shall not be held responsible for any problems and/or anomalies that may occur during transport.

5.2 Delivery costs

Delivery costs are charged according to the weight of the order and the country of delivery. They are calculated automatically before the order is validated.

The minimum amount of delivery costs is :

10 € for a delivery in France by Colissimo,
20 € for a delivery in the other European countries listed in article 1 by DHL.
For more information on delivery costs and times, you can consult the DHL (www.dhl.com) and Coliposte (www.coliposte.net) websites.

5.3 Delivery time

SARTORE undertakes to make its best efforts to deliver the ordered products within the time limits announced on the Site. If there are no obstacles to the satisfaction of the order, the Client will receive an email entitled "Dispatch of your order" to confirm the dispatch of the products by SARTORE.

Generally, a maximum period of five (5) working days from the confirmation of the order by SARTORE is necessary to prepare and dispatch the order, excluding sales and special operations.

However, this period is merely indicative insofar as the delivery times may vary depending on the availability of the ordered products or in the event of an event of force majeure and in particular in the event of a strike or industrial action.

In order for these deadlines to be respected, the Customer must ensure that he/she has provided accurate and complete information concerning the delivery address (such as street number, building number, staircase, access codes, names and/or intercom numbers, etc.).

In the event that the ordered products have not been delivered within 20 days of the delivery date provided for in the order, and if this delay is not due to a case of force majeure, the Client may cancel the sale by sending a registered letter with acknowledgement of receipt to the following address SARTORE, Customer Service, 3 rue du Faubourg Saint-Honoré, 75008 PARIS.

If the order has not yet been shipped when SARTORE receives the cancellation of the sale, the delivery will be cancelled and the Client will be reimbursed the price paid for the order within fourteen clear days. If the order has already been shipped when SARTORE receives the notification of the cancellation of the sale, SARTORE will reimburse the price paid and the return costs paid by the Client within fourteen days following receipt of the return of the package that has been refused or returned complete and in its original condition.

However, in the event of delay and/or non-delivery due to the address indicated by the Client and in particular in the event of a false or erroneous address or one to which delivery proves impossible, the Client may not request the cancellation of the sale and SARTORE may not be held responsible for said delay.

5.4 Delivery made

Each delivery is deemed to have been made as soon as the ordered products are handed over to the Customer, in particular by the carrier, as evidenced by the control system used, such as the delivery tracking system.

In accordance with the provisions of article L.121-19 of the Consumer Code, the Customer will receive, upon delivery, an invoice detailing the price of the products ordered and, where applicable, the delivery costs charged to him/her, as well as a return form enabling him/her to exercise his/her right of withdrawal and to obtain reimbursement of the products or to exchange them.

The Customer is expressly informed that it is his responsibility, upon delivery of the package, to check its general condition (damage, damaged package, etc.) as well as its contents and to ensure that it conforms to his order (number, etc.). If this is not the case, it is the Customer's responsibility to make any reservations and complaints that he/she deems necessary, or even to refuse the package if the package is obviously damaged on delivery. The said reservations and complaints must be addressed to the carrier either directly on the delivery slip or by registered letter with acknowledgement of receipt within three working days following the date of delivery of the products, specifying the parcel number, the reasons for the complaint and, if applicable, attaching a copy of the delivery slip for the parcel. The Client must also send a copy of this letter to SARTORE within the same period.

No delivery complaint will be accepted after this period. The Client must also ensure that the products delivered to him correspond to the order placed by him on the Site. In the event of non-conformity, the Client must inform SARTORE by e-mail to eshop@sartore.fr and return the products to the address indicated and under the conditions of Article 6.

5.5. Withdrawal of products from the shop

As an alternative to stipulations 5.1 to 5.4 above, the Client may decide at the time of the order to prefer to collect the products purchased in the SARTORE boutique located at 3 rue du faubourg Saint-Honoré - 75008 Paris.

In this case, when ordering, the Client chooses a date and time for collection from among those proposed by SARTORE. The Client has a period of 7 days from the chosen collection date to collect the order on presentation of the order confirmation sent by email by SARTORE.

After this period, the Order will be cancelled and SARTORE will be fully entitled to put the product back on sale. The Client will then be reimbursed for the price of the order within fourteen clear days.


6.1 Withdrawal period

The Customer has a legal period of 14 clear days from the date of receipt or collection of the products to exercise his right of withdrawal and request an exchange or refund of all or part of his order without having to justify his reasons or pay any penalties.

If this period of 14 clear days expires on a Saturday, a Sunday or a public holiday, it is extended until the next working day.

The Customer who has exercised his right of withdrawal must return the product(s) within the aforementioned period, in its (their) original packaging in good condition.

Failing this, SARTORE reserves the right to refuse to exchange or refund the product(s).

According to article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised, unless the parties have agreed otherwise, for contracts for the supply of goods made according to the specifications of the consumer or clearly personalised.

The Customer's attention is therefore drawn to the fact that the right of withdrawal is not applicable to sales of products personalised at his request.

6.2 Conditions of exchange and refund

The returned product(s), in order to be refunded or exchanged, must be returned by the Customer in the following conditions

new and unused ;
not damaged or deteriorated;
in their original packaging;
with the identification label attached to the returned product(s);
accompanied by the corresponding original invoice.
Upon receipt of the package, SARTORE will judge the perfect condition of the returned goods.

No returns or exchanges will be accepted if the returned products have been visibly used or damaged by the Customer and/or a third party and if this use or damage makes the products unfit for sale.

Any exchange or return must be made following the following instructions (these instructions are also available on the Site):

Access the "Returns" section of the Site by clicking on the "Returns" tab on the home page of the Site
Insert your order number and the associated email address;
Select the product(s) and quantity to be returned and specify the reason for the return from the options provided;
Choose between making a return or an exchange;
Validate your return/exchange request.
Upon receipt of the Customer's return or exchange request, SARTORE will send him an approval email

If the Customer's order includes several products and he wishes to return only Place the product(s) in the package in its (their) original condition, in its (their) original packaging, accompanied by the identification label attached to the returned product(s) as well as the corresponding original invoice; seal it securely;
Stick on the package the pre-printed and pre-paid DLH or Colissimo return label included in the package upon delivery;
In case of return by Colissimo, go to a post office to deposit the package;
In case of return by DHL, contact DHL in order to schedule the collection of the package;

The returned products must be dropped off at a post office or given to DHL within 14 days of the date on which the Customer received them. Beyond this period, SARTORE reserves the right to refuse the return or exchange requested by the Customer even if the return/exchange procedure was initiated by the Customer before the expiry of this period.

Upon receipt of the returned products, SARTORE shall acknowledge receipt and confirm the refund by email. The Customer shall keep the proof of delivery of the parcel which shall be given to him by La Poste or DHL. If the package is lost, the exchange or refund order cannot be carried out without proof of this deposit.

The Customer has a period of 30 working days from the date of deposit of the parcel in a post office or collection by DHL to make any claim relating to the return of the parcel. No claim will be accepted after this period.

The customer must send his complaint by e-mail to eshop@sartore.fr or by registered letter with acknowledgement of receipt sent to the following address SARTORE, Customer Service, 3 rue du Faubourg Saint-Honoré, 75008 PARIS.

SARTORE advises the Client to return the goods using the prepaid Colissimo or DHL labels that have been delivered to him. Otherwise, the shipping costs will be borne by the Client, who will assume all responsibility in the event of loss, theft or damage to the packages and/or products during transport without being able to claim any reimbursement from SARTORE.

In the event of a return by a means other than those proposed by SARTORE, the package shall be sent to the following address SARTORE, Customer Service, 3 rue du Faubourg Saint-Honoré, 75008 PARIS.

In the event that the terms and conditions for exercising the right of withdrawal have not been respected as indicated in this article, the Client shall not be entitled to the reimbursement of the sums already paid to SARTORE. However, the Client may obtain, at its own expense, the reshipment of its products in the state in which they were returned to SARTORE. If the client does not pay the costs of returning the products, SARTORE may withhold them, in addition to the sums already paid by the client for the acquisition of the said products.

Products purchased online cannot be returned or refunded in SARTORE shops and corners.

6.3 Refunds

In the event of a refund request, SARTORE undertakes to refund the returned products after receipt of the products that meet the requirements of article 6.2, as soon as possible and at the latest within 14 days of the date on which the Client exercised its right of withdrawal, by crediting the Client's bank account corresponding to the bank card that was used for the payment or by bank transfer to the account whose details will be communicated to SARTORE by the Client.

SARTORE reserves the right to postpone the reimbursement until the day of receipt by SARTORE of the returned products if this could not take place within the aforementioned 14 days.

6.4 Exchange

In the event of an exchange request, if the amount of the exchange order of the Client is higher than the amount of his initial order, the Client will be contacted by telephone by SARTORE in order to make the payment of the difference by telephone. The dispatch of the Customer's exchange order is conditional on the effective receipt of this payment.

If the amount of the Client's exchange order is less than the amount of the initial order, SARTORE undertakes to reimburse the difference after receipt of the products by SARTORE, as soon as possible and at the latest within 14 days of receipt of the products by SARTORE, by crediting the Client's bank account corresponding to the bank card that was used for the payment or by bank transfer to the account whose details will be communicated to SARTORE by the Client.


For any information or question, SARTORE's Customer Service can be reached by telephone from Monday to Friday on 01 42 65 55 91 (cost of a national call), by e-mail at the following address eshop@sartore.fr and by post at the following address SARTORE, Customer Service, 3 rue du Faubourg Saint-Honoré, 75008 PARIS.

Article 8 - LIABILITY

SARTORE is responsible to the Client for the proper execution of the sales contract concluded with the Client, it being specified that it is only bound by an obligation of means.

However, SARTORE shall not be liable for the non-performance or poor performance of the contract in the event of force majeure, the occurrence of an event attributable to the Client or any damage inherent in the use of the Internet network, in particular a break in service, external intrusion or the presence of computer viruses on the Site.

SARTORE does not guarantee that the Site will be accessible or usable 7 days a week and 24 hours a day. Consequently, SARTORE cannot be held responsible for any difficulties in accessing or momentary impossibility of accessing the Site due to disturbances in the telecommunications network or other technical difficulties, the Client being informed of the complexity of the global networks and the influx of Internet users at certain times.

The Site contains hyperlinks to other websites. SARTORE cannot be held responsible for the content of these websites if they contravene the legal and regulatory provisions in force.

The Client is expressly informed that the photographs and illustrations accompanying the products on the Site are for information purposes only and are not in any way contractually binding on SARTORE.

SARTORE shall in no case be liable for loss of profits, revenue, business opportunities or for any consequential, indirect, incidental, special, exemplary or punitive damage resulting from a breach of these General Terms and Conditions of Sale, from a tort (including negligence) or from any other act, whether such damage was foreseeable or not.

In any case, SARTORE shall not be held liable for any damage suffered or alleged by the Client or third parties for an amount exceeding the amount of the disputed order.

Article 9 - WARRANTY

The products offered by SARTORE on the Site are subject to the legal guarantee conditions provided for in articles L 211-4, L 211-5, L 211-12 and L 211-13 of the Consumer Code as well as articles 1641 and 1648 of the Civil Code:

Article L 211-4 of the Consumer Code:
"The seller is obliged to deliver goods in conformity with the contract and is liable for any defects in conformity existing at the time of delivery.

He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter was made his responsibility by the contract or was carried out under his responsibility.

Article L 211-5 of the Consumer Code:
"To be in conformity with the contract, the goods must:

1° Be fit for the purpose usually expected of similar goods and, where applicable :

- correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;

- have the qualities that a purchaser may legitimately expect, having regard to the public statements made by the seller, the producer or his representative, in particular in advertising or on labelling;

2° Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.

Article L 211-7 of the Consumer Code:
"Defects of conformity that appear within six months of delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise;

The seller may rebut this presumption if it is not compatible with the nature of the goods or the claimed lack of conformity.

Article L 211-12 of the Consumer Code:
"The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods".

Article L 211-13 of the Consumer Code:
"The provisions of this section do not deprive the buyer of the right to exercise the action resulting from redhibitory defects as it results from Articles 1641 to 1649 of the Civil Code or any other action of a contractual or extra-contractual nature that is recognised by law."

Article 1641 of the Civil Code:
"The seller is bound by the warranty for hidden defects in the thing sold which render it unfit for the use for which it was intended, or which so diminish this use that the buyer would not have acquired it, or would only have given a lesser price for it, if he had known about them."

Article 1644 of the Civil Code:
"In the case of articles 1641 and 1643, the buyer has the choice of returning the thing and having the price returned, or keeping the thing and having part of the price returned".

Article 1648 of the Civil Code:
"The action resulting from redhibitory defects must be brought by the buyer within two years of the discovery of the defect.

In the case provided for in Article 1642-1, the action must be brought, on pain of foreclosure, within one year of the date on which the seller may be relieved of the defects or apparent lack of conformity.

These legal guarantees apply independently of any commercial guarantee.

It is specified that the legal guarantees do not apply to the normal wear and tear of the products, in the event of failure to follow the maintenance advice and to damage caused by causes external to the products.

Likewise, SARTORE shall not be held liable for the improper use and/or intensive use of the products by the Client.

The Client has a period of 3 days from delivery to make any reservations or claims for non-conformity or apparent defects of the products delivered, by e-mail to the following address eshop@sartore.fr or by registered letter with acknowledgement of receipt to the following address SARTORE, Customer Service, 3 rue du Faubourg Saint-Honoré, 75008 PARIS.

After this period and if the prescribed formalities have not been respected, the products sold will be deemed to be in conformity and free of any apparent defect and no claim can be validly accepted by SARTORE.


The Site, its contents (texts, comments, illustrations, images, logos, database, brands, source code, etc.) and all the intellectual property rights attached to it as well as all the intellectual property rights relating to the products sold on the Site and their packaging and all the industrial property rights held by SARTORE (hereinafter referred to as "the Intellectual Property") are the exclusive property of SARTORE.

Any reproduction, representation, distribution, modification or use of all or part of the Intellectual Property, by any means whatsoever and on any medium whatsoever, without the prior, written and express authorisation of SARTORE is formally prohibited and liable to prosecution, with the exception of those covered by the Intellectual Property Code.


The Client guarantees the accuracy of the information requested on his personal situation.

When ordering, SARTORE collects personal data that is not stored outside the European Union. This data is necessary for the processing of the order and may be communicated in whole or in part to the contractual partners of SARTORE who intervene strictly within the framework of the execution of the order (in particular, but not limited to, the storage company and the carrier).

SARTORE will only process and use the Client's data insofar as this is necessary to contact them, to ensure the processing of orders, to create and manage their client account, to create and manage their access to the services of the Site or to carry out statistical studies.

The Customer's personal information is kept for a period not exceeding 2 years from the last order placed by the Customer unless the Customer :

exercises his/her right to delete his/her data, under the conditions described below;
A longer retention period is authorised or imposed by virtue of a legal or regulatory obligation.
During this period, SARTORE implements all the necessary means to ensure the confidentiality and security of the personal data of the Clients in order to prevent their damage, deletion or access by unauthorised third parties.

Apart from the cases set out above, SARTORE undertakes not to sell, rent, transfer or give access to third parties to the Client's personal data without the Client's prior consent, unless forced to do so for a legitimate reason (legal obligation, fight against fraud or abuse, exercise of the rights of defence, etc.).

In accordance with the "Data Protection" Act of 6 January 1978 and European Regulation No. 2016/679/EU of 27 April 2016, the Customer has the right to access, rectify, portability and deletion of his data or to limit the processing of his data. The Customer is also entitled, for legitimate reasons, to object to the processing of data concerning him.

The exercise of these rights can be exercised, subject to the production of a valid proof of identity, by contacting SARTORE at the e-mail address info@sartore.fr.

If the Client does not wish/no longer wishes to receive news, solicitations (by telephone, SMS, post or e-mail) and promotional offers from SARTORE, he has the option of informing SARTORE via the link reserved for this purpose at the foot of any communication, but also of modifying his choices by modifying the parameters of his client account or, if necessary, by contacting the person in charge of processing the personal data of SARTORE at the e-mail address info@sartore.fr. The same applies if the Client does not wish to receive/no longer wishes to receive news, invitations or promotional offers from SARTORE's partners.

For further information or complaints, you can contact the Commission Nationale de l'Informatique et des Libertés (more information at www.cnil.fr).

SARTORE declares and guarantees that it complies with the obligations provided for by the RGPD.



The fact that SARTORE refrains from demanding the execution of any of the stipulations of these General Terms and Conditions of Sale at a given time cannot be interpreted as a waiver of the right to invoke said total or partial non-execution at a later date or to invoke said stipulation in the future.


If any of the provisions of these General Terms and Conditions of Sale are declared invalid in whole or in part, the other provisions and the other rights and obligations arising from these General Terms and Conditions of Sale shall remain unaffected and applicable.


Any amendment or abandonment of any of the clauses of the General Terms and Conditions of Sale by SARTORE will apply from the date of their publication on the Site.

Any previous order will remain subject to the General Terms and Conditions of Sale in force on the day of the said order.


The General Conditions of Sale are subject to French law.

In the event of a dispute resulting from the formation, interpretation or execution of the General Terms and Conditions of Sale, an amicable solution will be sought before any legal recourse by submitting a complaint detailing the reasons for the dispute to the attention of SARTORE, by registered letter with acknowledgement of receipt, within a period of 10 days following the occurrence of the dispute, to the following address SARTORE, Customer Service, 3 rue du Faubourg Saint-Honoré, 75008 PARIS.

In the absence of an amicable settlement within 30 days from the date of receipt by SARTORE of the complaint, any dispute to which the General Terms and Conditions of Sale may give rise shall be submitted to the competent Parisian courts.

In accordance with article L. 612-1 of the Consumer Code "Any consumer has the right to have recourse free of charge to a consumer mediator for the amicable resolution of a dispute with a professional".

The disputes falling within the scope of Article L. 612-1 of the Consumer Code are the disputes defined in Article L. 611-1 of the Consumer Code, i.e. disputes of a contractual nature, concerning the performance of a contract of sale or supply of services, between a consumer and a professional. The text covers both national and cross-border disputes.


On 05 MARCH 2020